FAQ / Terms & Conditions

Zurich Airport is the closest. Followed by Geneva and Milan. Smaller airports such as Basel, Belp, or Sion are also well connected. Take the train to Visp from there.

Yes, we recommend online bookings four weeks prior to travelling at www.sbb.ch. Tickets are also available at the airport counter.

Zermatt is car-free. Here, electric taxis and buses are the means of transportation. We offer a free shuttle service for arrivals and departures between 8am and 9pm. Call us as soon as you know about your time of arrival and we will pick you up at the station.

By train. First, take the train to Visp. From there, take a shuttle train to Zermatt.

By car: Go to Täsch where you can park directly at the station and take the shuttle train (every 20 minutes) to Zermatt or you park at one of the taxi companies in Täsch and have them organise a taxi transfer to Zermatt.

If you are planning on arriving by car, we are happy to reserve a parking space in Täsch with a taxi company for you.

The hotel is around a 20-minute walk from the train station.

Yes, two bus lines run in Zermatt – the red and green line. The "Wichje" bus stop is three minutes from the hotel.

Check-out after noon until 6pm is subject to availability at an additional cost of CHF 80. Check-in before 3pm is possible for free if the room is already available.

Yes, we are happy to keep your luggage, skis, or bikes at the hotel, so you can enjoy the day in Zermatt.

Yes, dogs are welcome for a daily rate of CHF 20 per dog, without food. At the Matthiol, your four-legged friend also get into the vacation spirit when we greet them with a blanket and a feeding bowl.

We accept American Express, Visa, Mastercard, Maestro, cash, and advance payments via bank transfer.

Early Booking / Flexible Rates - Summer season
You can cancel your room free of charge up to 3 days before arrival. Cancellations less than 3 days prior to arrival or no-shows will incur a 100% cancellation fee. Cancellations will only be accepted and are only valid when sent in writing.

Early Booking / Flexible Rates - Winter season
You can cancel your room free of charge up to 14 days before arrival. Cancellations less than 14 days prior to arrival or no-shows will be charged 100% of the booking price. Cancellations can only be made and are only valid when sent in writing.

Non-refundable rates (also available as Early Booking "non refundable")
Non-refundable rates cannot be cancelled. Your reservation is considered confirmed as soon as we receive full payment. We recommend that you take out a travel insurance. The cancellation conditions come into effect regardless of illness or other incidents of force majeure. There will be no refund. Name changes are possible free of charge.

No-Show
If you do not arrive for your booked stay, the full amount will be charged to the card on file. No refunds are granted for early departures.

Cancellation Process
Cancellations are only accepted through online booking engines, or in written form by email. Cancellations over the phone will not be accepted or processed until we receive written confirmation.

We recommend that you take out a travel insurance. The cancellation conditions come into effect regardless of illness or other incidents of force majeure. There will be no refund. Name changes are possible free of charge.

Due to the high demand during the holidays, we will only confirm Christmas and New Year bookings upon receipt of the full booking price. Bookings during that time frame are considered non-refundable as per above policy. A refund of the booking is not possible.

We can guarantee your booking after you provide us with your credit card number with its expiration date for security. Without this information, your rooms can be let out without prior notice. Alternatively, we are accepting wire transfers to settle payments, please contact us for more details.

Directly at the reception or the mountain railway stations.

Buy online lift tickets & ski passes | Zermatt Bergbahnen (matterhornparadise.ch)

We recommend Julen Sport. You can make an appointment in advance at https://www.julensport.ch/

There, as a guest of the Matthiol, you will not only enjoy a 10% discount but the skis will also be delivered directly to the hotel by Julen and picked up on departure.

Zermatt has many highly qualified ski schools and mountain guides. During the high season, we recommend you organise courses, tours, guides, and teachers in advance. We will be happy to assist you find suitable teachers and guides for you, as well as do the bookings.

Reaching Klein Matterhorn Station is a 7-minute walk, from where you can reach the ski area.

Our alert and omniscient reception team will organise whatever your heart desires: Helicopter flights, paragliding, heli-skiing, and much more.

Especially during high season, we recommend booking ahead. We are happy to take care of your reservations at Filet et Fils, Stafelalp and other restaurants. During the winter season, as well as in July and August, the tables are booked quickly. During this time we advise to reserve seats in the evening as well as at noon.

All our rooms are designed for double occupancy. We can arrange an extra bed for a supplement of CHF 150 per night. A baby cot is available for our small guests.

The reception is open from 8 am to 11pm. For check-ins later than this, please contact us. If you want to check out before 8am, we ask you to do this the night before until 11pm.

Yes, we offer both. Please inform us in advance.