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Information, General Terms & Condition

Arrival & Departure

Zermatt is car-free. Here, electric taxis and electric buses take over the transportation. You can park your car in Täsch. We recommend the parking Matterhorn Terminal (CHF 15.50 / for 24 hours), if you wish to travel to Zermatt by train. The Zermatt Shuttle (CHF 8.40 / Retour CHF 16.80) takes you from the Matterhorn Terminal to the village centre of Zermatt  in 12 minutes, idyllic views included. The train runs every 20 minutes between 5:55 to 21:35. More information at: www.sbb.ch.

Another charming way to get to Zermatt is by Taxi Christophe. Park your vehicle at the monitored car park in Täsch and enjoy a ride with Taxi Christoph to the entrance of Zermatt. A welcome schnapps is included in the service. Reserve your parking under: http://www.3535.ch/

We are happy to pick you up between 8:00 to 21:00 at no charge from the entrance or at the station of Zermatt in our gold-brown Matthiol Boutique Hotel electric car.

Check-in & Check-out

Check in is from 15.00 on the day of arrival, on your departure day we ask you to check out until noon. We are happy to store your luggage on your on arrival and departure day.

Restaurant

We look forward to welcoming you at our modern grill restaurant Filet et Fils. We recommend making a reservation especially on the weekends, please contact us!

We also gladly make reservations at other restaurants for you. During the winter season, the tables are booked quickly. During this time, we recommend making timely reservation for both, lunch and dinner.

Schools & Guides

Zermatt has many highly qualified ski schools and mountain guides. During high season, we recommend to organise courses, tours, guides and teachers ahead. We are happy to find the suitable  teachers and guides, as well as doing the booking for you.

Massages

A variety of massages from relaxing to sporty massages can be booked at our spa at additional charge. You will find an overview of our offer here (link). We gladly make an appointment with our massage therapist Jo for you.

Concierge Service

Do you have special requirements or unusual requests? Our keen and omniscient reception team organises, what the heart desires: airport transfers, helicopter flights, paragliding and much more.

Pets

At Matthiol Boutique Hotel your four-legged friend will get that special vacation feeling as we greet him/her with a cuddly blanket and food bowl – please bring your pet food suiting your individual preferences. Additional charge CHF 20.00/per night. Please let us know in advance, if you plan to bring your pet.

Guarantee

We guarantee your booking after you have submitted your credit card number and expiration date for security. Without this information, your room can be given away without further notice.

Cancellations

You can cancel your room free of charge up to 15 days prior to arrival. We will charge 100% of the price paid for room cancellations less than 15 days prior to arrival or for no-shows.

Cancellations at Christmas & New Year

Due to the high demand during the holiday season, we confirm bookings for Christmas and New Years only after a 50% deposit the price. This must be received until two months prior to arrival. You will receive the invoice for this deposit via email during the booking process. For cancellations less than 60 days prior to arrival 100% of the price to be paid become due.

Methods of Payment

Next to the cards Visa, MasterCard, American Express, EC Maestro we accept Swissrancs in addition. We charge a small exchange fee for payments in Dollars and Euros.

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